why get ISO 9001 certified? Are you hesitant to embark on ISO 9001 certification for your company? Why ISO 9001 certification Do you have any doubts? Questions? Read the following, and you will understand why any company would benefit from embarking on the ISO 9001 certification process.
Today, many companies operating in different sectors have become aware of the challenges awaiting them and have joined this upgrading process.
In this sense, they have placed quality as a strategic priority and an essential condition for accessing and remaining in markets where there is heightened national and international competition.
Thus, they have embarked on quality approaches to meet these challenges such as total quality management ( TQM: Total management quality ), activity-based management (ABM: Activity Based Management), and the ISO 9001 quality approach, etc.
Why implement certification?
Certification is a process by which a third party grants written assurance to a product or system according to a generally accepted standard, based on the results of analyses, controls, and audits. This aims to give confidence to customers and improve the image of the company. Certification exists in two forms:
- Product and service certification attesting to the safety and reliability of products for consumers.
- Certification company that demonstrates compliance with the company’s quality system.
It is on this last certification governed by the ISO 9000 standards.
What is the benefit of being ISO 9001 certified?
Companies of all sizes are increasingly required to undertake a quality approach if they want to access an increasingly global market. Thus, both locally and internationally, customers require ISO 9001 certification from their suppliers.
Beyond external requirements, an ISO 9001-certified quality system makes it possible to establish trust between all internal stakeholders in the company and to unite all energies around a single objective: satisfying the customer.
Externally, customers primarily choose certified companies because they a priori ensure a high level of quality. It is then a powerful vector of differentiation in national and international markets.
In terms of internal organization, ISO 9001 certification is important for companies because it guarantees that corrective actions will be taken in the event of non-compliance. It makes it possible to formalize procedures and introduces a culture of control and discipline in the application of directives and written procedures.
Indeed, quality is everyone’s business within an organization and a real company project. Certification is likely to establish internal and external communication allowing the company to be reactive to changes in the environment.
Why get ISO 9001 certified?
for a business manager, becoming ISO 9001 certified can bring several advantages: better business organization, recognition by customers, and differentiation from the competition.
In addition to external requirements and these impacts on the internal organization, the implementation of an ISO 9001-certified quality approach is generally motivated by the following main reasons:
- Evolution of the company:
The implementation of the certification project leads to reviewing internal processes and thus improving the organization. You measure performance and progress made.
- Team Involvement:
A collective project like this helps develop the skills of employees and unite them around a common objective. They feel part of and involved in the success of the project. ISO 9001 certification can only be validly acquired with the support and effective support of employees.
- Better use of resources:
You optimize operations through continuous improvement and standardized practices. Your competitiveness is increased.
- Reduce non-quality costs:
Reduce the costs of non-quality: These hidden costs which are not traced in the accounts, represent more than 15% of turnover, and therefore penalize the profitability of the company (manufacturing defects, manufacturing costs). shipping, financial costs due to late delivery, costs of processing customer complaints, etc.)
- Assessment of potential risks:
During the different stages of certification, you can detect possible problems, directly or indirectly linked to quality. So you can understand them in advance and take the necessary remedies before possible irreversible damage.
- Improved organization and customer satisfaction:
Improving the quality of your services or products can only lead to increased customer satisfaction. In addition, a company involved in a quality objective conveys a very positive and dynamic image. Customers are satisfied and are more likely to remain loyal if they find a response to their expectations.
Contribute to improving the organization of the company: certification involves the establishment of a standardized and formalized structure and procedures defining the responsibilities and hierarchical and functional links of each stakeholder.
Furthermore, these procedures are established to ensure a high degree of quality and control which would allow the company to have reasonable assurance that customer needs are met at all times.
- Opening new markets:
A field of new customers to conquer can open up thanks to ISO 9001 certification, in particular demanding companies working only with certified suppliers. The proof of quality given by ISO 9001 certification is an important asset.
- Be recognized internationally:
ISO 9001 certification is an international recognition of the quality of a company’s quality management system. This certification is a guarantee of quality and reliability for customers and suppliers.
The ISO 9001 standard allows you to conquer foreign markets and be recognized there.
Implementing quality certification improves the company’s brand image in its market: it constitutes an obligation for access to certain markets and a sales promotion factor. In certain sectors, non-certification constitutes a competitive disadvantage that will sideline non-certified companies.
- Confidence building:
Being able to lead an ISO 9001 certification project and obtain the certificate reassures the various partners, suppliers, customers, and prospects about the management and organization of the company. A very positive sign given externally, it gives confidence.
- Value improvement:
You add value to your business
Naturally, by improving your company’s quality processes, you provide a real benefit that translates into an improvement in its value. In particular, depending on your commercial strategy, you can claim an increase in the price of your services or products in return for the improvements thus acquired.